PERSONAL ACCOUNTABILITY: IT'S ALL ON ME   with Danny Kuhn

Length: 2 hours (flexible)

Audience:  All staff

Objective:  As topical as today's headlines, personal accountability in the workplace may seem like a thing of the past.  In our fault-finding society, the difference between accountability and responsibility is sometimes grey.  The key is to promote an open communication organization with safe disclosure and a personal stake in its integrity.

PROFESSIONAL ETHICS    with Eddie Samson

Length:  Adaptable to your specific training need

Audience:  All staff

Objective:  In today's world of diverse thought and practice, are there still 'bright line' issues in the workplace?  If so, how do they affect efficiency and effectiveness?  What roles do managers and staff play in determining and communicating ethical standards?  Using experiences, scenarios, anecdotes, and discussion, participants are led through the process of clarifying their own bright lines, and reflecting on how they relate to the overall mission.

A version of this program has been mandatory for all newly-appointed U. S. Probation Officers at their National Training Academy, and is adaptable to businesses and agencies of all types.

PERFORMANCE APPRAISALS: BOTH SIDES OF THE DESK    with Danny Kuhn

Separate Management and Line Staff versions

Length:  2 1/2  hours each

Audience: Management version, anyone who performs performance appraisals.  Line staff version, anyone who receives performance appraisals.

Objective;  To enhance performance by making appraisals meaningful, showing that they are a part of an improvement process instead of an annual chore dreaded by everyone.

These two classes balance the need for detail with the big picture of enhanced performance.  It encourages a collaborative approach and two-way communication.  The management version uses exercises to identify and eliminate the most common mistakes in the appraisal process, and emphasizes year-round performance management.  The line staff version reminds employees of the need for active participation in the process, from goal setting to record keeping. The program is useful regardless of the type of appraisal instrument used. While the management segment can be presented as a stand-alone class, the performance improvement process is enhanced by offering the line staff version as well.


CUSTOMER SERVICE, COMMUNICATION, and COLLABORATION    with Danny Kuhn

Length:  3 hours

Audience:  All staff

Objective:   Through exercises and discussion, this class will help participants understand and prevent the common causes of breakdowns in the "Three C's." 

We are are own best/worst customers at times, and all too often take our all important work relationships "for granted."  The class includes an action planning session to help improve these interrelated and essential elements of a healthy workplace. First presented for the staff of the Court of International Trade.


MISSION: BEING ACCOMPLISHED      with Danny Kuhn

Length:  2-3 hours

Audience:  All staff

Objective:  To develop a mission statement (or revise an existing one) that truly focuses on why the organization exists and what it actually does.  In order to be useful, a mission statement must be short enough to be remembered and applied. Using team members' own priorities and experiences through consensus exercises, participants work together to renew their commitment to  'who we are and what we do."