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PERSONAL ACCOUNTABILITY: IT'S ALL ON ME   with Danny Kuhn

Length: 3 hours (flexible)

Audience:  All staff

Objective:  As topical as today's headlines, personal accountability in the workplace may seem like a thing of the past.  In our fault-finding society, the difference between accountability and responsibility is sometimes grey.  The key is to promote an open communication organization with safe disclosure and a personal stake in its integrity.


Stop, Listen, Think:  Critical Decision-Making Skills 
with Danny Kuhn

Length:  3-4 hours, but adaptable to your specific training need

Audience:  All Staff

Objective:  Critical thinking and active/effective listening go hand-in-hand, and this program will help your staff sharpen their skills in both areas.  Employees are busier and more tech-savvy than ever before.  They are inundated with information, but how do they incorporate all that data into their decision-making processes?  In today's check-box world, effective listening and critical thinking skills are even more essential for positive outcomes. 


PROFESSIONAL ETHICS   
with Eddie Samson

Length:  Adaptable to your specific training need

Audience:  All staff

Objective:  In today's world of diverse thought and practice, are there still 'bright line' issues in the workplace?  If so, how do they affect efficiency and effectiveness?  What roles do managers and staff play in determining and communicating ethical standards?  Using experiences, scenarios, anecdotes, and discussion, participants are led through the process of clarifying their own bright lines, and reflecting on how they relate to the overall mission.

A version of this program has been mandatory for all newly-appointed U. S. Probation Officers at their National Training Academy, and is adaptable to businesses and agencies of all types.

PERFORMANCE APPRAISALS: BOTH SIDES OF THE DESK
   with Danny Kuhn

Separate Management and Line Staff versions

Length:  3 hours each

Audience: Management version, anyone who performs performance appraisals.  Line staff version, anyone who receives performance appraisals.

Objective;  To enhance performance by making appraisals meaningful, showing that they are a part of an improvement process instead of an annual chore dreaded by everyone.

These two classes balance the need for detail with the big picture of enhanced performance.  It encourages a collaborative approach and two-way communication.  The management version uses exercises to identify and eliminate the most common mistakes in the appraisal process, and emphasizes year-round performance management.  The line staff version reminds employees of the need for active participation in the process, from goal setting to record keeping. The program is useful regardless of the type of appraisal instrument used. While the management segment can be presented as a stand-alone class, the performance improvement process is enhanced by offering the line staff version as well.

YOUR OWN BEST CUSTOMER    with Danny Kuhn

Length:  3 hours

Audience:  All employees who interact with each other and/or the public.

Objective:  To identify both internal and external customers, determine how to use effective communication in order to enhance service and avoid conflict, and avoid stereotypical poor customer service situations.

Your Own Best Customer recognizes that we all deal with multiple stakeholders every day.  Communicating effectively to find out what these customers..both internal and external..need and how to provide it helps avoid conflict, makes our own lives easier, and enhances the productivity and reputation of the organization.


SURVIVE AND THRIVE IN THE WORKPLACE    with Danny Kuhn

Length:  3 hours

Audience:  Anyone who works for a living!

Objective:  Participants learn how to enhance their own reputations in their organizations through honesty and diligence, avoiding common negative stereotypes.  "The Office" does not need to imitate life!

Most of us have challenging jobs in a competitive environment.  Many employees want to "move up" and may not know what to do to prepare themselves.  Your reputation for hard work and honesty is our most valuable work asset, and this program shows you how to actively protect it while enhancing your productivity.


DON'T FORGET YOUR CHANGE    with Danny Kuhn

Length:  3 hours

Audience:  All staff

Objective:   To help employees and managers cope with accelerating change, focusing on the areas of organizational, personnel, and technology changes.

"As soon as I learn something new, they change it!"  "Just give us a breather, will you?" "Maybe I can just wait this out." Sound familiar? We live in an era of unprecedented change, and employees may feel stretched to their limits and have anxiety of the future.  Participants learn to face their fears, identify their change style, and share best practices.   


MISSION: BEING ACCOMPLISHED      with Danny Kuhn

Length:  2-3 hours

Audience:  All staff

Objective:  To develop a mission statement (or revise an existing one) that truly focuses on why the organization exists and what it actually does.  In order to be useful, a mission statement must be short enough to be remembered and applied. Using team members' own priorities and experiences through consensus exercises, participants work together to renew their commitment to  'who we are and what we do."

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